FAQ
PRESS ON NAILS AND ORDERING:
What are press on nails?
Press on nails are nails made of soft gel tips and a design on top. Our tips are first class in the field of nails and they are very strong, meaning you can use them over and over again. The client’s design of choice will be done on top of the tips. The same technique (Gel-X) is used by several nail technicians. The name for press on nails is based on the fact that the nails are pressed on top of the natural nails with the assistance of nail glue or glue tabs.
How do I attach press on nails?
The most popular way of attaching press on nails is with either nail glue or glue tabs. Nail glue is usually a lot stronger than glue tabs, promising a longer wear. When ordering from our store, you will receive either a nail glue, glue tabs or both. Nail glue is recommended for longer wear and glue tabs for a few days to a week wear. You will also receive attachment instructions with your order in paper and by email. Attaching the nails is easy and fast, and therefore you no longer need to spend hours and hundreds of dollars on nails.
How do I remove press on nails?
Press on nails are removed by soaking them in a warm oil and water combination. You also need to use a cuticle pusher, which comes with your order, to assist. You will receive detailed instructions with your order on paper and by email. The removal process is not painful and does not harm the natural nails when done correctly.
How can I order a set of press on nails? How do I know my size?
To order a set of press on nails, you will need to know your nail size. This can be done by following the instructions on our website or by ordering a sizing kit. After measuring, you can now order the nails of your choice. After choosing the nails you like, on the page of the nails of your choice, choose your own measurements/size and the desired shape. Now just complete the order! That is how easy it is.
What do I do if none of the sizes fit?
If the sizes in the online store do not fit your own nails even after fitting, you can send us your own sizes by selecting the "Custom" size and writing your own sizes in the checkout comment section, for example as follows: "Thumb 15mm, index finger 14mm, middle finger 13mm, ring finger 12mm and little finger 11mm." If you still need assistance choosing your own size, please contact us through the contact page. If you can’t find a shape or length to your liking, please contact us via email, social media or the contact page.
What does an order and a set of nails contain?
Your order has exactly the products you have chosen. One nail set includes the nail set of your choice (10 pcs of nails), as well as a prep kit with cleaning pads, nail file, buffer, cuticle pusher, nail glue and glue tabs.
How long do the nails last?
The durability of the nails depends on many things, for example the success of their attachment. The nails can stay on up to more than two weeks. In order for the nails to last as long as possible, carefully follow the included instructions. Also try to avoid extra strain from, for example, washing dishes and opening jars and cans.
How can I use the same nails again?
Yes, you can. If in good condition and cleaned after removal, you can reuse the nails. If you do not wish to use them again straight away, you can just pack them back in the same package they came in. Please follow included instructions to use the nails again.
TECHNICAL ISSUES, DELIVERY AND EXCHANGE AND RETURN POLICY:
I have a technical issue or my discount code isn’t working, what should I do?
Contact us through the contact form here and we will try to solve the issue as soon as possible. Usually we answer within the first 24 hours.
Can I return or exchange my product?
Unfortunately, products cannot be returned or exchanged for hygiene reasons, which is why every purchase is final. However, if you notice something wrong with your product, whether it is related to quality, broken parts or something similar, you must report them within two weeks of receiving the product.
What do I do if my package gets lost?
Skyglow Nails is not responsible for products lost in the mail. Contact the courier partner if the address information was correct.
Where do you ship?
At this moment, in addition to our home country Finland (and Åland), we ship to a variety of European countries: Sweden, Denmark, Estonia, Latvia, Lithuania, the Netherlands, Belgium, Spain, Austria, Luxemburg, France, Germany, Czech Republic, Poland, Hungary, Slovakia, Slovenia, Ireland, Italy, Portugal and Croatia. We will open international orders soon!
How long will it take for me to receive my product?
The processing time is about 3-7 days, after which the products are shipped. During holiday seasons or new collections, the processing times may vary due to busy times and the amount of orders. Shipping times depend on the location, possible customs and which delivery method you have chosen. Finnish and European Union packages are delivered by Matkahuolto. Finnish and Åland packages usually deliver between 1-3 days. International packages usually deliver in Europe to Sweden and Denmark in 2-4 days, to Baltic countries in 2-5 days and to the rest of Europe in 4-8 days.